What people say about us

Arbour Lodge (all comments are taken from the independent Care Quality Commission’s reports):

People we spoke with told us they were very comfortable and they felt, "Very safe", they both told us the staff were "Brilliant" and that they got on well with staff. One relative we spoke to told us the, "Staff do their best and they keep me updated, the staff are all very good". Other comments relatives told us were, "The consultant psychiatrist is very approachable and my relative always looks clean and he is looked after well" and "The hospital is absolutely fantastic, the care is super, the personal care given to xxxx is also fantastic". We were also told that their relative had really settled at this hospital and the staff were very willing to listen and spend time with xxxx.

Billingham Grange (all comments are taken from the independent Care Quality Commission’s reports):

We spoke with six patients and observed the staff practice on the units. Patients told us that they were happy with the care they were receiving and thought highly of the staff. One patient said, "The staff are very, very good and nothing is a bother." Most patients were unable to make extensive comments about their care due to their limited speech but nonverbally indicated that they were happy with the care. From observations we found staff understood patients care needs and consistently worked in a person-centred manner. We found there were good systems in place for working with other health and care professionals. We found there were good systems in place for monitoring the quality of the service and consistently worked in a person-centred manner.

Forest Hospital (all comments are taken from the independent Care Quality Commission’s reports):

We used a number of different methods to help us understand the experiences of patients because patients had complex needs which meant they were not able to tell us their experiences. On the day of our inspection there were two patients using the service. We observed care being delivered and checked both patients care and support records. We spoke with nurses and rehabilitation assistants along with the hospital director and hospital matron. One patient told us they were happy with the care they received and they were able to tell us they felt safe and cared for. We found that patients received care and treatment for their physical and mental health needs that was effective, safe and appropriate. We saw that care was being delivered in a way that was intended to ensure patients safety and welfare because appropriate levels of observation were maintained at all times. We found that patients were protected from abuse, or the risk of abuse, and their human rights were respected and upheld.

Windermere (all comments are taken from the independent Care Quality Commission’s reports):

Patients who were able to speak with us told us they were involved in decisions about their support and treatment. They commented "Staff are great, they do look after me." "I like the food here, and can ask for snacks when I fancy a biscuit." and "Yes, they do ask me what I need and explain things to me when I say I want to go and watch the football match." Relatives and people who used the service told us that they were always involved in decision making. People who used the service were provided with a balanced and varied diet. Health professionals provided guidance and treatment when required. People were happy with the care they received and told us they saw a range of health professionals for advice and treatment.

Jasmine Court (all comments are taken from the independent Care Quality Commission’s reports):

One relative told us told us, "I am involved in decisions regarding my relative every step of the way." We observed that staff treated people with respect and kindness while delivering appropriate levels of care and support. We also saw that care was delivered in a way that met people's individual needs and welfare requirements.

Castle Lodge (all comments are taken from the independent Care Quality Commission’s reports):

We spoke with several people who used the service and they told us they could make choices about going out and taking part in activities. Comments included, "I have been baking today", "I like to go for walks and to the shops" and "They (the staff) are very nice and kind." We spoke with one relative who told us their concerns had been listened to and action taken to address them. They commented, "The management and staff are wonderful and they have sorted all of the concerns I had" and "My husband is doing well and seems settled" and "We have just had a carers meeting and everyone is extremely happy with the care and support offered."